Explorer Panes stuck open

Forum Forums D-Tools General Forum Bugs Explorer Panes stuck open

This topic contains 13 replies, has 5 voices, and was last updated by  jimmy Wright 8 months ago.

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #12101 Reply

    stomashek
    Participant

    Lately I’ve noticed that one of the Explorer panes will get stuck open.  I usually keep them docked to the left side.  When I click the product explorer and search for a product, it doesn’t close when I’m done.  It just stays open covering part of my equipment list.  I have to close the file and restart it.  This will happen usually after working on a project for a while.  It never seems to happen right away.  I know about the different ways to pin and autohide the tabs, and non of that changes as I do my work.

    #12158 Reply

    Naresh
    Moderator

    Hi,
    We are looking into this and will try to fix in our next update. It seems to happen when we double click a Item in Project Editor with the panes still closing.

    Regards,

     

    Naresh

    #12191 Reply

    jimmy Wright
    Participant

    I know the most recent update was supposed to have fixed this, but the issue is still occurring.  No real rhyme or reason as to why it happens.  Have to close and check in the project and re-open to solve.

    #12195 Reply

    Naresh
    Moderator

    Hi,

     

    I am sorry to hear that you still have issues here.

    We were able to replicate this if the windows were closing when you double clicked the product in project editor. To be clear this bug happens if you double click a product as the docked panes start to close. Can you also replicate this issue in the same way.

    In the latest release release we attempted to fix this by setting the “AutoDelay” to 500 milliseconds for the panes – this means windows auto close after half a second. This is the default the control developer recommends. This seemed to reduce the problem in our testing. Earlier we had a shorter internal of 100 milliseconds which is 1/10th of a second.

    For now I want to confirm if you can replicate this issue the way I described above – if you double click a product as the panes are collapsing then the panes get stuck.

    Regards,

    Naresh

     

     

    #12198 Reply

    Scott Tomashek

    I had a difficult time getting it to stick, but it did happen as I double clicked on a product.  I couldn’t get it to stick when just in the project explorer.  It did stick when I had visio open with the project.

    #12203 Reply

    jimmy Wright
    Participant

    Panes are still locking open on a double click of a product.  Pretty consistently.

    #12206 Reply

    jimmy Wright
    Participant

    Issue still occurring often.  This needs to be dealt with.  An issue like this should never have made it into an official release, much less two of them.

    #12207 Reply

    Scott Tomashek

    I did have it happen again the other day.  I move pretty quickly through stuff so when I noticed I had already forgotten what I had done to make it stick.

    #12216 Reply

    jimmy Wright
    Participant

    Issue is still occurring when an Item is opened from within the Explorer pane.  Requires checking in and closing project.

    #12223 Reply

    jimmy Wright
    Participant

    Issue is still occurring.  When can we expect an update to resolve this? Closing project and then re-opening all panes, layouts, sorting, queries is a small, but annoying time drain on design.

    #12225 Reply

    Naresh
    Moderator

    Hi,

    We are looking into this.

    To confirm one more time our QA team is able to replicate this with these steps:-

    1. Double click a project item in Project Editor at the point where the panes begin to collapse. It is important to double click a item as the panes begin to collapse but are not fully collapsed.

    2. The Product Editor dialog opens – however after this the panes are frozen and you have to close and reopen Project Editor to fix.

    This is the only way we are able to replicate this now and we did increase the time interval here in the last version to minimize the impact. Can you confirm if this the same steps to replicate the bug?

    Our team is working to fix this. My apologies for the issue.

    Regards,

    Naresh

     

     

     

     

    #12227 Reply

    Naresh
    Moderator

    Hi All,

    The issue has been fixed. Please contact D-Tools Support for the latest SI 2016 R3 client build to get the update and let me know if the issue is fixed.

    Regards,

    Naresh

     

    #12257 Reply

    dan
    Participant

    Hi, I have been following this thread as I am sill new to d-tools and wish to find bugs quickly so I dont have too many hiccups in setting things up for the company I’m working for.
    I have tried many times to recreate this and I am not having any luck.(which in a way is good) It leads me to think that its more of an isolated issue with that particular d-tools server.

    I have encountered other issues but it is usually a hardware issue. The work laptop is not particularly quick and when I use visio and d-tools together performance on both suffer. I have waited literally minutes for projects to open. (not so good)

    So my question to you Jimmy Wright is “Are or have other programs caused D-tools any performance issues?”

    Question to Naresh “Is there a minimum requirement on computer performance that D-tools needs to run flawlessly”?

    Any response would be greatly appreciated

    #12261 Reply

    jimmy Wright
    Participant

    The issue does appear to be resolved. Thanks gang!

    My machine doesn’t seem to have any issues while running D-Tools and any other software. Yes Visio or AutoCAD take a bit longer to load with the DTools plugins, but nothing drastic. My machine has hardware more for AutoCAD (minus expensive video card), which is a bit beyond the needs of D-Tools.

    Specs on my machine
    i7-4770 (3.4GHz)
    32 GB Ram
    GTX 750ti
    1TB 7200 rpm drive

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