AutoCad/D-tools Doubling items randomly

Forum Forums D-Tools General Forum Bugs AutoCad/D-tools Doubling items randomly

This topic contains 7 replies, has 2 voices, and was last updated by  Naresh 8 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #12217 Reply

    jimmy Wright
    Participant

    Just reviewed a project we proposed, and were informed of our price being too high.  This project was designed completely in AutoCAD with packages being inserted into the D-Tools side, and then adding a block in the drawing to represent the location.  The shape/block was not associated with an item from d-tools, nor was it dragged from the d-tools shape pane.

    After reviewing, D-Tools had doubled every package.  Where I had inserted a single package it added 2…I didn’t notice as it was a multi room office space, with an already high cable count.  As I’m typing this, I’m testing in a project and can confirm it drops one package into the correct location/system and another to a random location and system.

    #12218 Reply

    Naresh
    Moderator

    Hi,

    It is best to make a case with support and attach a few screenshots so we can review.

    Regards,

    Naresh

    #12342 Reply

    jimmy Wright
    Participant

    I’ve made a support ticket, and the tech was able to replicate the issue on their machine. I haven’t heard anything back since the support call. Is this issue being fixed?

    #12345 Reply

    Naresh
    Moderator

    Hi,

    I could not replicate this. Can you check if more than 1 location was checked in the Drop Zone at point of adding products to AutoCAD.

    Regards,

    Naresh

    #12376 Reply

    jimmy Wright
    Participant

    I demonstrated the issue to a support tech on a remote session. The tech was able to replicate it as well. The issue still occurs and I’ve uploaded it on youtube. Forum won’t let me link to the video. It can be found by putting “D-Tools Duplicating Packages” into the search field.

    #12384 Reply

    Naresh
    Moderator

    Hi,

    We are looking into this. Thanks for sharing.

    Regards,

    Naresh

    #12385 Reply

    Naresh
    Moderator

    Hi,

    We are able to replicate this and working on a fix. We will get a fixed build early next week.

    Regards,

    Naresh

    #12394 Reply

    Naresh
    Moderator

    Hi,

    We released an automatic update to SI 2016 R3 today (client only update) with this bug fixed. Please confirm it as fixed when you get the update. The version it is fixed in is 6.8.2066.0.

    Thanks for tracking this down and reporting it.

    Regards,

    Naresh
    D-Tools

Viewing 8 posts - 1 through 8 (of 8 total)
Reply To: AutoCad/D-tools Doubling items randomly
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